![]() That said, it’s a skill that must be learned and honed. It’s the key to better sales and employee engagement. Intuitive listening puts you in the driver’s seat and helps you to solve problems faster. From here, you can then provide your interpretation of events and ask if they agree. Then, ask follow-up questions to get to a productive outcome. Questions that don’t have a “yes” or “no” answer open up a dialogue and address the pain of the problem. “Help me understand more about why you feel this way.” Instead, show respect for their point-of-view. There’s no way any of us can know exactly how someone else feels. ![]() Think of how many times someone said to you, “I know how you feel,” and how it felt to you. Rule #1: Never tell someone, “I know how you feel.” In most cases, this can be infuriating. “People don’t care how much you know until they know how much you care.” Get confirmation about what they said: “Did I get that right?” Notice how the VP of Product repeats “product vision” (and didn’t say “product roadmap”). Here’s how to start:Īfter listening intuitively to the other person, repeat back what they said using their own words. But it’s necessary if you want to have influence. Like we mentioned, intuitive listening is hard work. Moreso, she might have missed out on important information that could impact the business. From our example, the VP of Product may have continued to ignore product issues or growing employee unhappiness. Intuitive listening also makes it possible for you to dial into what life is teaching you. Leaders who listen intuitively are completely absorbed in the conversation and pick up on nuance, hearing what the other person is saying between the lines. In the beginning, intuitive listening can be exhausting until the skill is mastered. These leaders tend to be Level 5 leaders and above, solving problems efficiently, turning challenges into opportunities, and focusing on solutions. ![]() Intuitive listening is what people do at the beginning of a special personal or business relationship. VP of Product (listening intuitively):“I get that you’re unsure about our product vision. It requires not just hearing the words but tuning into the speaker’s tone, body language, and essence - in other words, what is not said - without considering how it makes the listener feel.ĭirect report: “I’m not sure this is the right product vision.” Intuitive listening is the highest level of listening.
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